Family Tech Support Resources

If you are experiencing technical difficulties with your student’s online learning tools please review the instructional videos below.

For support with your student’s laptop, login, or internet fill out the support form below or call to connect with a Tech Support member. 

Call our Family Tech Support Hotline for immediate assistance in English or Spanish. Speak with a support technician, or leave a message and you will be called back shortly.


Family Tech Support Hotline
7:30am – 4:30pm

Tech Support Request

To speak with someone about technology issues please complete the form. Support is provided for the following;

  • Chromebook login
  • Password reset
  • Zoom support
  • Google Classroom

You will be contacted by someone via phone within 24 hours. Support in Spanish is available.

Tech Support Form

  • Please use student's KIPP email address.
  • Best number for tech support to contact you.
  • This field is for validation purposes and should be left unchanged.

How To Videos

Watch any of our instructional videos on accessing and using Zoom and Google Classrooms. 

Student Zoom Accounts – English

Cuenta de Zoom Para Estudiantes – Spanish

How to Use Zoom – Eng|ish

Como Usar Zoom – Spanish

Google Classroom – Eng|ish

Google Classroom – Spanish

Visit our online learning tools and distance learning pages for more information.